Refund Policy

• Eligible unused items may be returned within 7 days of delivery.
• The return request must be raised within that window with order ID, reason, and clear photos if the item is damaged or incorrect.

Items must be:

• Unused, unwashed, and free of stains, perfume, or alterations
• Returned with original tags, packaging, and any freebies included
• In resaleable condition

Generally not eligible:

• Intimate wear / innerwear (for hygiene reasons), where applicable
• Sale / final-sale items marked as non-returnable
• Customised or made-to-order pieces
• Items damaged due to misuse or wear after delivery

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos/video of the package and product. We will arrange a replacement or refund after verification, at no extra shipping cost to you for approved cases.

• Email api@nammaudupu.in or reach us via the WhatsApp number listed on the site with your order ID.
• Share reason and photos if requested.
• Once approved, we will schedule a pickup (where available) or share return instructions. Please do not ship items back without approval.

Size exchanges are subject to stock availability. If the preferred size is unavailable, we may offer a refund or store credit as agreed. Price differences on exchange (if any) will be communicated before confirmation.

• Approved refunds are issued to the original payment method after we receive and inspect the returned item.
• Refund processing typically takes 5–10 business days after inspection; banks/UPI providers may take additional time to reflect the credit.
• Shipping charges (if originally paid) are refundable only when the return is due to our error (wrong/damaged/defective item).
• COD fees, if any, are generally non-refundable.

• You may request cancellation before the order is shipped. Once shipped, the return process applies after delivery.
• If we cancel an order due to stock or fulfilment issues, a full refund of the amount paid will be initiated.

For refund or return help: api@nammaudupu.in. Include your order ID for faster support.