Privacy Policy
Last updated: 11 November 2026
This Privacy Policy explains what information we collect at Namma Udupu, why we collect it, and how we protect it when you use nammaudupu.in or related services.
1. Information we collect
- Account & profile: name, email, phone number, and sign-in data (including Google sign-in tokens when you choose that option).
- Order & shipping: billing/shipping address, pincode, order history, and delivery preferences.
- Payment: payment confirmation details from Razorpay. We do not store full card numbers on our servers.
- Usage & device: pages viewed, cart activity, approximate location derived from IP, browser type, and similar analytics signals.
- Communications: newsletter subscriptions, support messages, and feedback you send us.
2. How we use your information
- Process orders, payments, shipping, returns, and customer support.
- Create and manage your account and authenticate sign-in (including Google).
- Send order updates, shipping alerts, and service notices.
- Improve the storefront, personalize recommendations, and measure marketing performance (including via Google Tag Manager / analytics tools).
- Detect fraud, secure our platform, and comply with legal obligations.
3. Sharing with service providers
We share data only as needed with trusted processors such as Razorpay (payments), Shiprocket and courier partners (fulfilment), Google (sign-in and analytics/tag management), hosting/CDN providers, and email or messaging tools. They may process data only to provide services to us and must protect it appropriately. We do not sell your personal information.
4. Cookies & similar technologies
We use cookies and local storage for login sessions, cart state, language preference, and analytics. You can control cookies through your browser settings; some features may not work if cookies are disabled.
5. Data retention
We keep order and account records for as long as needed to fulfil orders, handle returns, meet tax/accounting requirements, and resolve disputes. You may request deletion of your account data subject to legal retention needs.
6. Security
We use industry-standard safeguards (HTTPS, access controls, and secure payment partners). No method of transmission or storage is 100% secure; please use a strong password and protect your devices.
7. Your choices & rights
- Update account details from your profile where available.
- Unsubscribe from marketing emails using the link in those emails.
- Request access, correction, or deletion of personal data by contacting api@nammaudupu.in.
8. Children’s privacy
Our store is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided data, contact us and we will take appropriate steps.
9. Changes to this policy
We may update this Privacy Policy periodically. The “Last updated” date shows the latest version. Material changes will be reflected on this page.
Questions? Email api@nammaudupu.in or visit nammaudupu.in.